IMTO Network
Personally reviewed access, organisation-based case permissions and recorded handovers: protection mechanisms and responsibility when using IMTO.
Pool access and work on an awarded case are different situations. Role and case assignment determine the intended access.
Transport partners review the requested service and decide whether to bid.
Authorised participants work on the case according to their role. Another organisation’s case is not their assignment.
Role + Case assignment → Intended case actions
Document views support work by role and status. This is not a blanket technical access restriction for every document.
A transfer involves several organisations and responsible parties. Information needs to arrive in time, changes need coordination and handovers need records. IMTO supports this collaboration with personally approved access, organisation-based responsibilities and traceable processing steps.
The public request does not create an app account. Activity, organisation and intended use are personally reviewed. Administratively created accounts initially remain disabled until the review is approved. Administration assigns role and organisation; users cannot expand these permissions through their profile.
The access model accounts for the assigned dispatch organisation, client, participating partner organisations and assigned drivers. The backend checks case changes against role, assignment and allowed fields. For example, a partner can assign active drivers from its organisation, but cannot thereby grant arbitrary organisation rights to the case.
The backend creates a reduced tender view: deceased persons’ names and certain participant details are omitted, and locations are made less precise. This does not automatically anonymise free text. Avoid unnecessary personal or medical details in tender notes as well.
For certain case changes, awards and corrections, the backend creates records with time, user identity, role, organisation and case reference. These entries cannot be directly edited through the intended client access. After award, a correction workflow supports requests, responses and decisions instead of unrestricted client changes.
The final handover records recipient, organisation, time, document list, confirmations and signature. The assigned driver and appropriate transport status are checked. Certain receipts use a separate handover link without an app account. Share this only with the intended recipient.
Use personal accounts, do not share passwords and have unused accounts disabled. Document views support work by role and status; this is not a blanket promise of technical restrictions on every individual document. Do not submit case details, health data or deceased persons’ data through the public access form.
IMTO operates the platform and coordination network. The appointed partner performs the transport. The parties check each assignment’s prerequisites, required releases and original documents. An app status does not replace an official decision. The five interface languages do not translate document contents.
Free access. Personal assistance.
Access is free. An IMTO network fee arises only when an assignment is awarded on a binding basis. The amount and who pays are clearly shown before award.
Join the IMTO funeral provider pool for freePersonal assistance throughout.
Funeral businesses and transport partners carrying out the service pay no IMTO network fee. Dispatch or the client pays the fee only when an assignment is awarded on a binding basis.
