IMTO Network

How IMTO works

From personally reviewed access to first use: workflows for dispatchers and transport partners, with fees explained by role.

From request to documented handover.

Two routes to award. One shared workflow on a central platform.

Scroll the graphic sideways to see the complete workflow.

Register a case. Tender with offer comparison or direct award with direct provider selection. Both routes lead to binding award, transport and documented handover on the central IMTO platform.
  1. Create the assignment
  2. Tender / Direct award
  3. Confirm the binding award
  4. Prepare transport
  5. Carry out transport
  6. Record the handover

An assigned dispatch team can coordinate the award. Without one, the client can publish the case in the funeral provider pool.

Have your IMTO access reviewed.

The request and review are free. IMTO personally reviews the organisation, activity and legitimate interest. Only after approval is an account provided and activation sent by email.

  1. 01
    Send requestProvide contact details and requested role
  2. 02
    Review by IMTOOrganisation and legitimate interest are reviewed
  3. 03
    Activation by emailAfter approval, you receive all access information

After approval: set your password and sign in

Administration provides access after personal review. The password-setting email may appear as a password-reset message. First login takes dispatchers to case intake and transport partners to their profile. Setting a password does not automatically enable a disabled or unapproved account.

Dispatch

First use as a dispatcher

Free access. Personal assistance.

Access is free. An IMTO network fee arises only when an assignment is awarded on a binding basis. The amount and who pays are clearly shown before award.

Request free admission with personal assistanceComplete the online access request

After approval and password activation, the first login opens case intake. Enter transfer case details there, not on the public website.

  1. Enter the case: add route, contacts, dates and special requirements. Operational case intake takes place in the app, not the public form.
  2. Clarify prerequisites: check documents and open issues; for an estimate, account for the intended client decision.
  3. Prepare award: publish the transport requirement, compare submitted bids and record award in the intended procurement workflow.
  4. Follow execution: track partner and driver assignments, confirmed updates, delays and correction requests on the case.
  5. Review completion: bring together handover confirmation, document list and other recorded evidence. Clarify outstanding questions with participants.

Transport partners

First use as a transport partner

Join the IMTO funeral provider pool for freePersonal assistance throughout.

Funeral businesses and transport partners carrying out the service pay no IMTO network fee. Dispatch or the client pays the fee only when an assignment is awarded on a binding basis.

Request free admission with personal assistanceComplete the online access request

After approval and password activation, the first login opens your profile. Complete your business details and add an actual depot with its address. Bids and new tour starts require a location.

  1. Request free admission with personal assistance: call or email us. Together, we clarify your business, services and service area. Personal review, an access agreement and administrative approval are followed by activation by email.
  2. Prepare the profile: complete business details and add an actual depot with its address. Driver accounts belong to the organisation.
  3. Assess the tender: compare route, dates and requirements with your capacity. A reduced view does not contain all case details.
  4. Submit a bid: enter price, proposed dates and site. Only a recorded award turns it into an assigned order.
  5. Organise the trip: assign active drivers from your organisation. Record trip start, pickup, waiting times and deviations in the mobile workflow.
  6. Record handover and return: obtain receipt and document-list confirmation, enter mileage and record return to the depot.

Transport price and network fee are separate

Access requests, personal review and activation are free. At binding award, the full IMTO fee becomes due once per case. For a tender, it is a percentage of the awarded provider price; for direct award, your dispatch company’s fixed case fee applies. You see and confirm the amount before awarding. The assigned dispatch company pays the fee; otherwise the ordering client does. Transport partners receive their agreed price without an IMTO fee deduction.

Fictional workflow example

One cross-border transfer, several responsible parties

A dispatch team plans a transfer from Germany to France. Before award, the route, dates, transport prerequisites and documents need clarification. A partner submits a bid and receives the assignment; an assigned driver records execution and handover at the destination. IMTO links these steps to the case. This example describes a workflow, not an available offer or a guarantee that the transfer can be performed.

View the dispatcher workflow

What the platform supports — and what needs separate clarification

IMTO operates the platform and coordination network. The appointed partner performs the transport. The parties check each assignment’s prerequisites, required releases and original documents. An app status does not replace an official decision. The five interface languages do not translate document contents.

OPERATOR · IMTO

Prepare. Publish. Act together.

IMTO’s distinctive approach: documents are more than stored files. A responsible operator coordinates their procurement, clarifies pickup arrangements and connects preparation with execution.

Explore the document command centre

Next step

Free access. Personal assistance.

We are happy to discuss admission of your business or organisation by phone or email. Access requests, personal review and activation are free.

Funeral businesses and transport partners carrying out the service pay no IMTO network fee. For dispatch or the client, it arises only at binding award; the amount and who pays are clearly shown beforehand.

Request free admission with personal assistanceComplete the online access request