Client
Create the assignment. Follow progress.
For assistance and repatriation teams
One case. One file. Coordinated across Europe.
Free access. Personal assistance.
A repatriation needs local partners, schedules and documents to align. IMTO brings outsourced assignments, confirmed updates and handovers into the case file so your team can work from the same recorded information.
Request free admission with personal assistanceComplete the online access requestUnderstand awards and fees
Access is free. An IMTO network fee arises only when an assignment is awarded on a binding basis. The amount and who pays are clearly shown before award.
The central platform
Your dispatch team connects the workflow.
IMTO connects information, responsibilities and progress around a shared case record.
Dispatch team
If assigned: coordinate awards and partners.
The case record connects everyone.
- Assignment & route
- Offers & award
- Documents & status
- Handover & history
Access by role and case assignment
Funeral / transport partner
Accept the assignment. Organise delivery.
Driver
Update status. Record the handover.
- Keep an overview
- Clarify responsibilities
- Follow the workflow
European market focusYour award decisionOne shared case file
Many participants need one shared case record.
A local provider confirms a time, a document arrives by email and the next shift asks for the current status. In IMTO, keep awards, documents, responsibilities and updates together in the case. You can also coordinate individual outsourced transport legs.
Prepare one outsourced case with the responsible operations team.
You keep the decision.
Set your own price limit
Define the service, dates and provider budget. Include the network fee in your calculation before publishing the tender.
Choose suitable quotes
Compare incoming quotes on price and service. You decide the award; providers decide whether to submit a quote.
Follow the case through
After award, driver assignment, confirmed status updates, documents and handovers stay linked to the case.
Calculate before award
Include the IMTO fee in your price limit.
For a tender, the fee is a percentage of the awarded provider price. For direct award, your dispatch company’s fixed case fee applies instead, regardless of the transport price. The assigned dispatch company pays the fee; otherwise the ordering client does. Transport partners receive their agreed price without an IMTO fee deduction.
An example of the calculation.
- Client price
- €2,200.00
- Provider price
- − €1,714.29
- IMTO fee · 5%
- − €85.71
- Remaining contribution margin
- €400.00
Hypothetical net amounts, with no other case costs. The provider must offer the agreed service at this price. Contribution margin is not net profit.
Standard tender fee
The tier is based on the awarded provider price.
- Up to and including €1,000
- 7 %
- Over €1,000 up to and including €3,000
- 5 %
- Over €3,000
- 3 %
One IMTO fee per case, clear before you award. The full amount becomes due once, at binding award.
Keep track of costs: your case file and cockpit show your IMTO fee and payment status. You receive a separate invoice linked to the case number.
For direct tendering without a dispatcher, the ordering client pays the network fee.
From assignment to recorded handover.
- 01
Create the case
Record pickup, destination, dates, transport requirements and required documents.
- 02
Tender and decide
Set the price limit, review quotes and award to a suitable partner.
- 03
Follow execution
Follow driver assignment, reported transport status and exceptions in the case.
- 04
Complete handover
Record the recipient, documents, confirmations and signature for final handover.
IMTO serves a European market. Suitable quotes and transport feasibility are established for each request.
Before your first case.
Do I need to change my entire process immediately?
Start by preparing one outsourced case or transport leg through IMTO. Initial pilot cases receive personal support; scope and costs are agreed before assignment.
Who sets the price?
You set the guideline or maximum budget. Transport partners calculate their own quotes. You review the quotes and decide the award. A budget does not guarantee a provider will accept that price.
Are status updates live tracking?
You see recorded updates from participants, not automatic GPS tracking. Reliable case progress depends on timely and complete reporting.
IMTO Network · European market focus
Let’s start with one concrete case.
Request dispatch access and describe your needs or a typical route in the message field. After personal review, we will discuss preparing your first case.
Request free admission with personal assistanceComplete the online access request
Do not include personal case data or documents of deceased persons in the public request.